Refund policy
We want you to be happy with what you receive from Buck’s. Because we are
primarily a food, spice, herb, tea, and apothecary shop, our return policy is
shaped by food safety, product freshness, and the fact that many of our items
cannot be resold once they leave our care.
## Food, Spices, Herbs, Teas, And Apothecary Items
For safety and quality reasons, we cannot accept returns or exchanges on food
products, spices, herbs, teas, tinctures, apothecary goods, personal care
items, or other ingestible or topical goods once they have shipped or left the
store.
If we sent the wrong item, an item arrived damaged, or there is a clear
problem with your order, please email us at bucksspices@gmail.com within 7
days of delivery. Include your order number and, when helpful, photos of the
item and packaging. We will review the issue and, when appropriate, offer a
replacement, store credit, or refund.
## Kitchen Goods, Books, Vintage, And One-Of-A-Kind Items
From time to time we sell kitchen goods, used or vintage books, curiosities,
and one-of-a-kind objects. These items are generally sold as-is. Normal wear,
age, prior use, marks, inscriptions, patina, or small imperfections may be
part of the character of these goods.
If a non-food item was materially misdescribed, damaged in transit, or
defective in a way not noted in the listing, please contact us at
bucksspices@gmail.com within 7 days of delivery. If we approve a return, the
item must be sent back in the same condition in which you received it.
## Eligible Returns
When a return is approved, it must be mailed within 14 days of approval. Items
must be unused, complete, and in their original packaging when applicable.
Please do not send anything back before contacting us; unauthorized returns
may not be accepted.
## Non-Returnable Items
The following items are not returnable unless they arrived damaged, defective,
or incorrect:
- Food, spices, herbs, teas, blends, pantry goods, and apothecary items
- Opened, used, or partially consumed products
- Gift cards
- Sale, clearance, special order, and final-sale items
- Used, vintage, or one-of-a-kind items sold as-is, except where materially
misdescribed or damaged in transit
## Refunds
Once an approved return is received and inspected, we will email you to let
you know whether the refund has been approved. Approved refunds are issued to
the original payment method. Your bank or card issuer may take additional time
to post the refund.
Original shipping charges are non-refundable unless the return is due to our
error. Return shipping costs are the customer’s responsibility unless we sent
the wrong item or the item arrived damaged or defective.
## Exchanges
We replace items only when they are incorrect, damaged, or defective. Because
many of our products are small-batch, seasonal, limited, or one-of-a-kind, an
exact replacement may not always be available.
## Return Address
After your return has been approved, mail it to:
Buck’s
149 Beech Hill Road
Deer Isle, ME 04627
United States
Please email bucksspices@gmail.com before mailing a return so we can confirm
that it is eligible and watch for the package.
## Questions
For questions about an order, email us at bucksspices@gmail.com.